A deeper reflection on the lessons, challenges, and personal insights from the itSMF Czech Conference—exploring change, connection, and what it takes to make transformation succeed.

Reflections from the itSMF Czech Conference on change, leadership, communication, and why human connection may be the most powerful driver of successful transformation.

Rosemary Lott reflects on more than two decades of volunteering with itSMF and how networking, leadership, and community involvement helped shape both her career and the wider ITSM profession.

An update on the rebuilding of itSMF communities across the Asia Pacific region and the growing momentum behind local chapters and collaboration.

A panel discussion exploring the opportunities, risks, ethics, and governance challenges of AI in IT Service Management—and the questions organisations need to be asking now.

Exploring how AI can strengthen IT Service Management when paired with human-centred design, thoughtful governance, and a clearer understanding of customer experience.

A thought-provoking exploration of emotional AI, psychological safety, and how technology can strengthen human connection rather than imitate it.

An overview of the opportunities, risks, ethics, and governance challenges surrounding AI in IT Service Management, based on insights from James Finister’s itSMF webinar.