Suzanne worked for 7 years as an IT Service Management practitioner before joining EXIN – an independent Exam Institute for digital skills – in 2005. ITSM has always been part of her DNA. She was involved in the development of VeriSM, and co-founded the SIAM Community NL in 2021. She is very active in the Scopism community and is a contributing Author to the SIAM Body of Knowledge.
Suzanne is passionate about everything concerned with the human side of Digital and has become a trusted voice regarding responsible, ethical AI. She is a member of the Artificial Intelligence Skills Alliance (ARISA) and the Digital4Sustainability consortium Advisory Board.
Suzanne’s motivation to join the board of directors of itSMFTM International is the desire to help the ITSM community adapt to a changing world where Human + Machine collaboration is increasingly the norm. She has a very international outlook and is excited about helping set up new itSMFTM chapters in emerging regions.