The it Service Management Forum is the global community for service management professionals. The quintessential value of the Forum is the same for every member, regardless of location – a place to meet colleagues, share ideas, learn from our failures and success.
The itSMF International is pleased to report on the progress for the re-establishment of local Asia Pacific Chapters, particularly in India, Thailand, Hong Kong, Malaysia and New Zealand.
These Chapters are led by recognised ITSM leaders from their countries, eager and passionate to rebuild their service management communities.
Over the last month, many of the new Chapter Chairs of the Asia Pacific met in Kuala Lumpur, Malaysia, to map out how they’ll work together to build their communities through regional and local events, as well as by publishing new case studies and articles highlighting the benefits of service management within the region.
AP events have already been held – In February, the itSMF-International chaired an event with speakers from India, Thailand and Australia. And in May, the Indian, Malaysian and Hong Kong Chapters held a tri-country event. Both events focused on the human element to service management, as well as the relevance of ITSM in the new AI world.
We encourage service management professionals in these countries to be in contact with your respective new Chairs. Let them know who you and what you do, if you’re eager to join as an inaugural member and if you’d like to contribute to their Committee:
· India – Mr Sunil Mehta
· Malaysia – Mr Rao Prakash
· Hong Kong – Mr Vincent Ng
· Thailand – Mr Gonzague Patinier
· International Asia Pacific – Mr Brad Schimmel
· New Zealand – Mr Ross Williamson
Mr Sunil Mehta (Chair, India) and Mr Prakash Rao (Chair, Malaysia) in Kuala Lumpur in May 2025
