A member of the itSMF community since 2011, Paula has contributed across the Finland Chapter, Special Interest Groups, and Nordic collaboration, bringing a strongcommitment to advancing IT service management globally.

With over 25 years of experience, she combines strategic insight with hands-on
expertise across service delivery, processes, and tools.

Known for her customer-focused mindset, Paula is passionate about improvingservice quality and strengthening collaboration across the global ITSM community.