Brad is a leader in the design, management, and improvement of IT service delivery. He blends this with strong commercial skills and entrepreneurialism into account management and business development roles.

He has managed service delivery teams that stabilized production systems, reduced support demand and improved customer satisfaction.

Brad resolves the conflict between the competing needs of cost reduction, growth and customer sentiment through applying the frameworks of service management, Lean, operating model and business processes design, with a deep understanding of technology and innovation.

As a Director of the itSMF^TM International Executive Board, he represents the Asia Pacific region and assists new Chapters forming.